有一些朋友跟阿卡索外教网在线少儿英语体现在工作上收到国外用户的手机,可是因为不明白如何正宗表述和沟通交流,造成沟通交流的情况下不足流畅的情况。
因此,今日阿卡索外教网在线少儿英语给大伙儿产生有关商务接待电话用语的手记,里面是一些平常工作上接听电话会使用的有用的句子。期待大家可以跟随阿卡索外教网在线少儿英语一起充充电,学习怎么跟国外顾客在电话里沟通交流。有需要的同学能够个人收藏哦~
一、问好和简单自我介绍
Good morning, this is Sunshine Mutter, may I help you?
早安,我就是Sunshine Mutter,我可以为您做些什么吗?
You have reached the office of Perl, electronic technology cooperation.
这里是Perl电子技术合作公司办公室。
二、情况1:了解另一方要找哪一位
Who would you like to speak with?
请问您想和哪一位语音通话吗?
The name of the person you are calling please?
请问您要找的人叫什么?
三、情况2:帮另一方找人听手机,期待别人可以等一下
I will put him on the phone, just a second.
我请他听电话,稍等片刻。
Could you hold on a minute, I will get him for you?
您能稍等一下吗,我帮您去叫他。
四.情况3:通电话的人要找的人没有在或是不方便,表明可以接受另一方留言板留言
Sorry, the line is busy.
真的对不起,路线正忙。
You have just missed him.
你恰好错过了他了.
He can not take your call right now, would you like to leave a message?
他如今不方便接您的手机,您可以留言板留言吗?
He is not available right now, can I take a message?
他现在不在,我可以帮你带话吗?
五、情况4:企业不会有另一方要找的人
There is no Ms. Jones here.
这里没有Jones女士。
I am sorry, there is nobody here by this name.
真的对不起,这里没有这个人。
六、情况5:并没有听到另一方得话,期待别人可以反复
Could you put that in more specific terms?
你可以说得更具体些吗?
I am not sure what you mean?
我不理解你的意思。
Excuse me, but I didn’t hear that, would you mind repeating it please?
真的对不起,我没听见,请你再说一遍好么?
七、手机结语
Is there anything else I can do for you?
我还可以为您做些什么吗?
Then I will make sure he gets your message.
随后我能保证他接到你的信息内容。
Thank you for calling.
感谢你打电话来。
Nice talking to you.
非常高兴与你交谈。
八、手机留言
Hi, this is Andy, I can’t come to the phone at this time, please leave a message and I will call you back as soon as possible.
您好,我就是Andy,现在我不能接电话,请留言,我能尽早让你回电话。
Hi, this is Katy, sorry I missed you, please leave a message at the tone, I will get back to you when I get in, thanks.
您好,我就是Katy,抱歉错过了你,请在语音留言,我以后会让你回电话,感谢。
Situational conversations 英语情景对话
Dialogue 1 I will call again later
A: Is this the office of Miss Wells?
B: Yes, but she is tight up at the moment.
A: No problem, I will call again later.
Dialogue 2 Is he available now
A: Good morning?
B: Good morning, this is Alex here, I am calling from Los Angeles .
A: How can I help you?
B: May I talk with Mr. Walt, is he available now?
A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?
B: Yes, please, you are very helpful.
A: My pleasure.
Dialogue 3 I will see if he is available
A: Good afternoon, marketing department, may I help you?
B: Could I speak to Mr. Philip please?
A: I will see if he is available, who shall I say is calling please?
B: Kath Wills.
A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?
B: I want to discuss with him the new contract we signed last week.
A: shall I ask him to call you when he is free?
B: Yes, that would be easiest.
Dialogue 4 He is just stepped out
A: Good morning, marketing department.
B: Hello, May I speak to Mr. Kelvin Philip please?
A: I am sorry, he is just stepped out, may I ask who is calling?
B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?
A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?
B: I think it’s better for me to leave a message, please make sure he gets this message.
A: I see, I will be sure to pass your messages to Mr. Philip.
B: Good, when he comes back, can you have him call me at 12345678
A: Ok, could I check the number, is it 12345678?
Dialogue 5 would you like to leave a message
A: Hello, this is public relations department, Mandy Samson speaking?
B: Hello, I am looking for Ms. Kathy Wills.
A: Who is this?
B: Brook Walt, a friend of Kathy.
A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message?
B: Please tell Ms. Wills that I called and she can call me back at 4 p.m. today.
A: Ok, does she have your number?
B: Yes, please make sure that she gets the message.
A: Of course, Goodbye.
Dialogue 6 put her through
A: Asian Computer Company, Good morning.
B: Good morning, may I speak to Mr. Walt please?
A: May I ask who is calling please?
B: This is Kathy Wills from the great universal advertising agency.
A: Just a minute Miss Wills.
B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.
C: Put her through, please. Hello, Brook Walt speaking.
Dialogue 7 I will check it immediately
A: Good morning, Asian Computer Company, can I help you?
B: Morning, this is Miss Barry, I ordered four computer sets from your company three days ago but they haven’t arrived yet.
A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?
B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.
A: Thank you, I will check it with our delivery department and call you back, please accept our sincere apologies.
B: Oh, That’s all right, I will be waiting for your call.
阿卡索是一家线上的英语培训机构,选用网络授课,在家里就可以学习,通过网络就可以享有到高清的视频在线观看学习,场景特别的高品质。
从师资力量上边看,现阶段阿卡索早已有着超出6000名全世界外国籍导师团队,各自来源于美国、澳大利亚、美国、澳大利亚等英语为本族语的我国,美国小学课程设置也是有着全欧美国家外教老师精英团队。
此外,阿卡索要以性价比高而出名的一家英语培训机构,它学习的花费会相对性较低。
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